At Admission 12, we respect your privacy and are committed to protecting your personal information while helping you explore educational opportunities, career pathways, and counselling services.
By using our website, or interacting with our team, you agree to this Privacy Policy and consent to the processing of your personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act). If you do not agree, please discontinue use of our services.
1. Scope & Applicability
This Privacy Policy applies to all personal data collected through:
- Our website, and digital platforms like Facebook, Instagram etc.
- Counselling calls, emails, SMS, WhatsApp, and chat support
- Education fairs, seminars, and offline events
- Third-party integrations, CRM systems, and institutional portals
It covers students, parents, guardians, and institutional representatives engaging with Admission 12.
2. Information We Collect
- Personal Information: Name, age, gender, contact details, academic records, documents for admission, and payment details (if applicable).
- Non-Personal Information: Browsing behaviour, device details, IP address, geolocation (if permitted), and usage analytics.
- Preferences: Language, study interests, and counselling goals.
3. Purpose of Processing
We process your data to:
- Create and manage accounts securely
- Provide personalized counselling and course recommendations
- Facilitate communication with institutions
- Process applications, payments, and verifications
- Improve platform functionality and user experience
- Ensure compliance with legal and regulatory requirements
4. Children’s Data
For users under 18, we collect and process data only with verifiable parental or guardian consent. Children’s data is used strictly for counselling, admission facilitation, and platform safety. No targeted advertising or behavioural tracking is conducted.
5. Sharing & Disclosure
Your data may be shared with:
- Educational institutions for counselling and admissions
- Service providers bound by confidentiality agreements
- Government authorities when legally required
We do not sell or commercially exploit your personal data.
6. Data Retention & Security
- Data is retained only as long as necessary for counselling or legal compliance.
- We use encryption, role-based access, and monitoring to safeguard your information.
- While we take strong precautions, no system is fully immune to risks.
7. Your Rights
Under the DPDP Act, you have the right to:
- Access your personal data
- Request corrections or updates
- Withdraw consent at any time
- Request deletion of data (subject to legal obligations)
- Nominate another person to exercise rights in case of incapacity or death
8. Managing Your Information
- Update or correct data via your account or by contacting us
- Request erasure of unnecessary data
- Withdraw consent by emailing us at team@admission12.com
- Close your account, after which your data will be deleted or anonymized (unless retention is legally required)
9. Grievance Redressal
For concerns, contact our Grievance Officer: Ms. Sulagna Biswas (Ph:- +91-8240719311) Complaints will be acknowledged within 7 days as per our business standards.
10. Cookies & Tracking
We use cookies and analytics tools to improve performance and personalize services. Essential cookies cannot be disabled.
11. Data Breach Response
In case of a breach, we will:
- Take immediate remedial measures
- Notify affected users and the Data Protection Board of India if required
- Share details of the breach and mitigation steps transparently
12. Consent & Communication
By sharing your information, you authorize Admission 12 to process it for lawful educational counselling purposes. You may withdraw consent anytime, but certain services may become unavailable thereafter.